How to Have Difficult Conversations


Tuesday, February 20, 2018 at 6:30 PM - 9:30 PM

CIIS Public Programs
1453 Mission St,
San Francisco, California



Your skill and effectiveness as a leader can be made or broken through the quality of your conversations. There is both a science and an art to these conversations. This workshop is an overview of the mindset and skill set that inspires and catalyzes successful, essential conversations.

It includes a framework for utilizing discoveries from neuroscience, communication theories, as well as various psychologies including positive, cognitive, evolutionary, and existential. Become more adept at navigating conversations by gaining a deeper understanding of the challenges people face (including yourself) in having mindful, compassionate conversations. The principles and practices taught in this workshop are applicable to personal relationships as well.

Some of the skills and tools taught in this workshop:

• An approach for understanding the common opportunities and impediments to meaningful, leadership conversations
• Recognizing and addressing the hidden dynamics and issues people have behind their upsets
• The importance of interpersonal courage along with how to focus on and develop it more
• Why clarifying intention and staying on purpose is so critical to successful conversational outcomes
• The factors that increase the probability of having the other person receive your message positively
• Ways to recognize and identify emotional reactivity (defensiveness) as the core obstacle to successful conversations
• Awareness of the hidden assumptions that could derail an essential conversation
• Practices to diminish reactivity and inspire positive participation

Facilitator: Daniel Ellenberg